FAQs

Support

FAQs

Answers to common questions about our terrazzo, delivery, care and trade.

Support

Frequently asked questions

What are HTCO products actually made of?

Genuine GFRC (glass fibre reinforced concrete) cast with real marble, quartz and recycled glass stone, with a structural fibreglass reinforcement layer inside. They are not hollow fibreglass shells with a printed finish.

Can I use them outdoors?

Yes. Planters, stools and trays are rated for full outdoor use and are UV, rain and frost resistant. Basins are suited to indoor and covered outdoor areas.

Do the planters have drainage holes?

Drainage varies by planter. Contact us to confirm the drainage option for a specific set.

Are the products in stock?

Yes. Our range is stocked in our Heathwood, QLD warehouse and dispatched within 1 to 2 business days. No overseas lead times.

How much is shipping?

Shipping is calculated at checkout based on your location and item size. Large pieces travel crated on a pallet. Local pickup from Heathwood is free.

Can I pick up my order?

Yes, free pickup is available from our Heathwood warehouse in Brisbane. We will contact you when your order is ready.

How do I care for terrazzo?

Wipe with a soft cloth and a pH neutral cleaner, avoid acidic or abrasive products, and reseal high-use surfaces such as basins every 12 months. See our Care Guide for the full routine.

Is there a warranty?

Yes, every piece carries a 2 year warranty against manufacturing defects.

Do you offer trade pricing?

Yes. Interior designers, landscapers, builders and retailers can apply through our Trade & Wholesale page.

Can you make custom pieces?

Yes. Our factory casts bathtubs, tables, benchtops and bespoke designs to order, including OEM, ODM and private label. Start on our Custom Projects page.