Warranty

Our promise

Warranty

What is covered

Two year warranty

Every HTCO piece is covered by a 2 year warranty against manufacturing defects, starting from the date of delivery. The warranty covers structural cracking and defects in casting or sealing under normal use. It does not cover damage from misuse, impact, improper installation, or the natural variation in stone chips and hand-finished surfaces, which is a feature of the material. This warranty operates alongside your rights under Australian Consumer Law.

Support

How to claim

Email info@htco.com.au with your order number, photos of the issue and a short description. We respond within 2 business days.